Support
Frequently Asked Questions
Answers to the most common questions about how Nova Prime Haven helps you analyse data and optimise capital allocation — without locking up your liquidity.
FAQ
Everything you need to know
If you don't find what you're looking for below, our support team is happy to help with anything specific to your setup.
What does Nova Prime Haven actually do?
Nova Prime Haven analyses your financial and operational data to surface opportunities for more efficient capital allocation. We combine automated data analysis with clear, actionable reporting so you can make decisions faster, without needing to lock funds into rigid products.
Do I need to lock up my capital to use Nova Prime Haven?
No. One of the core principles behind Nova Prime Haven is that optimisation should never come at the cost of liquidity. Our recommendations and tools are designed to work alongside your existing access to funds, not restrict it.
What kind of data does Nova Prime Haven work with?
Nova Prime Haven is built to connect with common financial and operational data sources. The exact integrations available depend on your plan and setup; our team can walk you through which connections make sense for your situation during onboarding.
How long does it take to get started?
Most accounts can be set up and connected within a short onboarding session. The exact timeline depends on the complexity of your data sources and how many systems you'd like Nova Prime Haven to analyse.
Is my data secure?
We take data handling seriously and apply standard safeguards to protect information processed through Nova Prime Haven. For full details on how data is collected, stored, and used, please refer to our Privacy Policy.
Can I cancel or change my plan at any time?
Yes. You're not locked into a fixed term, and you can adjust or end your plan as your needs change. Please see our Terms of Service for the specific conditions that apply to billing and cancellation.
Who is Nova Prime Haven built for?
Nova Prime Haven is designed for teams and individuals who want a clearer view of how their capital is being used, and practical suggestions for improving efficiency — without needing a dedicated data science team in-house.
Does Nova Prime Haven give investment advice?
Nova Prime Haven provides data analysis and optimisation insights to support your own decision-making. It is not a substitute for independent financial or legal advice, and any decisions you make remain your own responsibility.
What if I only want to analyse one part of my data?
That's fine. You can start with a single data source or use case and expand later. Nova Prime Haven is built to scale with you, so there's no requirement to connect everything at once.
How is Nova Prime Haven different from a typical reporting tool?
Rather than just displaying numbers, Nova Prime Haven focuses on identifying where capital could be working more efficiently and presenting those findings in a way that's easy to act on — while keeping your liquidity fully intact.
What support is available if I get stuck?
Our support team is available to help with setup questions, data connections, and general guidance on using Nova Prime Haven. You can reach out at any time through our contact page.